Human support
Something wrong? We sort it today.
You're writing straight to the Helioclipse team — no bots, no hold music. Tell us what happened and we take ownership before the day is out.
Replies within hours · resolved the same day
Printing error notice Does your pair read ISO 12312-1? A small batch printed ISO-12312-1 instead of ISO-12312-2. The glasses themselves are safe — and we replace every affected pair free of charge. This programme has its own dedicated page. Go to the replacement request page Takes about a minute · free corrected pair
What we can help with
Pick the closest topic in the form — it routes your ticket faster.
- Missing item
- Damaged glasses
- Wrong item received
- Quality or safety concern
- Shipping or delivery issue
- Something else
How it works
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Describe the problem
Pick a topic and tell us what happened. A photo helps us resolve things much faster.
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We open a ticket
You get a confirmation email with your ticket reference right away.
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Same-day follow-up
A real person reviews your ticket and replies by email — usually within hours, with resolution the same day.